Arrangements made by the governing body or proprietor relating to the treatment of complaints from parent of pupil with SEN concerning the provision

Any complaints should be dealt with in line with the school Complaints Procedure. At DAES we place great importance on creating and maintaining positive relationships with  our parents and carers and ensuring that they feel welcome and comfortable to share concerns  with us.  Our SEN policy and practice places students and parents at the centre of provision planning and  involves parents from the outset. It is therefore hoped that any parental concerns can be  addressed as they arise, avoiding a situation in which may end  up as a complaint.